INNTERACT

SMART CONVERSATION FOR SMART PEOPLE

The world is evolving faster by the day, powered by artificial intelligence and cloud computing. There is no doubt that computers can win games and make faster calculations, but imagine what we can do by combining human with machine capabilities working together to change lives and solve the greatest challenges faced by humankind. Chatbots are the new user interface boosted by an enhanced user experience and are changing the way we interact with machines, using a more natural and often fun approach and putting a vast amount of knowledge at our service.

THE IMPORTANCE OF BEING SMART

We deliver smart conversations to everybody, innteract enables a simple and complete chatbot management system to configure and develop our client’s needs. This enables them to speak to their customers with in multi-channel, multi-language and multi-mood dialog.

SUCESS FACTORS

PRODUCTIVITY

Enhance productivity enabling automation and process implementation

IMPROVE

Customer experience based on knowledge and context reducing the need for human assistance

REACH

Connect with customers anywhere, anytime, on any platform or device

ENGAGE

Interact in a natural way, with context, broader knowledge and conversationally smart

OUR TRANSVERSAL PLATFORM

BUY

Sell products

Simulate

Best next offer and recommendations

SUPPORT

Clients

Enable call center via web chat

Teams

Support and empower teams to achieve more

ADVICE

Based on historic knowledge and other cognitive services

THE END2END VISION

CONVERSATION

Grant the right channel

Maintain conversation workflow

RECOGNITION

Identify the user

Identify the intention

Identify the context

NLU

ACTIONS

Trigger internal and external actions

Invoke cognitive services

LEARNING

Machine learning to score, predict and cluster users and conversations

OUR UNIQUE FEATURES

MULTI-MOOD

More than support multi-language, our Bots are built to detect mood changes and act accordingly

QOC

A unique quality of conversation score is constantly updated towards identify the best approach to interact

HANDOVER

Based on QoC score it is possible to handover or highjack conversations to another bot or human interface

K-CRAWLING

The capability to search for knowledge anywhere feeds the bot with the ability to interact in the best way

OUR UNIQUE BACKOFFICE

CONFIGURATION

Capability to configure conversations and flow

REAL-TIME KPIs

A complete list of real-time KPIs to monitor Bots impact and results

HISTORIC INFO

Powerful search engine to collect info from conversations, users and contexts

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MANAGEMENT

Unique platform for user management and queue management and handling

OUR DELIVERY MODEL