MANAGED SERVICES

Under a managed services model (“outsourcing”), the supplier is committed to delivering a defined project at a fixed price. With the staff augmentation model, the supplier has minimal committment

MANAGED SERVICES

Commitment to delivery and outcome

Supplier assumes control of the execution (with SLA commitments)

Committed scope and term

Pricing tied to SLAs and volumes

Supplier manage delivery model

Employees, assets and contracts may be transitioned to supplier

Knowledge will be documented and transferrable

Supplier assumes the risk of transition and operations

VS

STAFF AUGMENTATION

Commitment to provide an input

Supplier commits to providing resources (no service delivery commitments)

Limited commitment

Pricing tied to hours worked and availability

Customer manages the delivery model

No change to customer operating model

Knowledge invested in the individual

All delivery risks remain with client

OUR INNOWAVE MANAGED SERVICES METHODOLOGY (IMSM®)

We manage and assume responsibility for providing business processes outsourcing services for telco & media in the following areas:

Business Support Systems (CRM, Billing, Service activation) | Interactive TV | Omni-channel solutions | Digital transformation | Internet-of-things (IoT) | Quality Assurance and Testing;

Our services are focused on process excellence with ongoing improvements and are managed end-to-end. We constantly align our programs with both short-term needs and long-term strategic goals.

OUR IMSM® METHODOLOGY

Our phased approach starts with initiation to stabilisation of service delivery culminating in ONGOING SUPPORT FOR CONTINUOUS IMPROVEMENT. Our method can enable a seamless setup and transition of service functions with minimal disruption to the customer’s business-as-usual routine.

THE CLIENT RETAINS CONTROL – INNOWAVE MANAGES THE RISK OF DELIVERY

TECHNOLOGY

We use our deep technology expertise in our services to the benefit of our customers…

TECHNOLOGY EXPERTISE

supported by our R&D centers, have deep knowledge on Artificial Intelligence, Big Data, Real-Time Analytics, Mobility/Omni-channel solutions

REUSABLE ASSETS

solutions, frameworks, accelerators

OUR CENTERS OF EXCELLENCE

ICE® (QA, TV & Media, CRM and Billing Chapters)

OUR PRODUCTS

InnSpect (test automation), InnLink( Digital Workplace), InnGage (Gamification), Innteract ( Artificial Intelligence)

GLOBAL DELIVERY MODEL

innowave around the world

PORTUGAL | UK | BELGIUM | NETHERLANDS | USA | MIDDLE EAST

Innowave delivers the right solution at the right time, based on business inputs and strategy definition.

SOLUTION DEVELOPMENT

On-Site

Nearshore

Hybrid – On-site to define requirements and go-live tasks and nearshore for development phases

GLOBAL SUPPORT AND ENGAGEMENT

US / Europe / Middle East / Asia (soon) coverage

Language and time zone adjustment

Local interaction

ADVANTAGES

Cost-effective

Flexible

The best profiles at the right time and the right location

ADVANTAGES

24/7 worldwide support

Cultural & behavioural closeness

Time to market

COMERCIAL MODELS

We offer a variety of commercial models for managed services, allowing each contract to match the needs of every client, aligning with their strategic goals, levels of maturity and process transformation history.

OUR DELIVERY MODEL

The result is a lower cost of delivery for a specific level of service.

MANAGED SERVICES MODEL

(OUTSOURCING)

BENEFITS AS A LONG TERM SOLUTION

Committed services for committed price

Assumes delivery risk –productivity incentive

Lower cost operating model than internal or staff augmentation models

Transparent line of site between service and cost

Fosters IT planning and documentation of knowledge

IMPACT ON IT OPERATION MODEL

Focus on planning – must review service demands in line with business needs

Operating model necessitates that IT department relinquish execution responsibility to provider

Partnership model

Provider drives operating model and methods with defined parameters and requirements