Under a managed services model (“outsourcing”), the supplier is committed to delivering a defined project at a fixed price. With the staff augmentation model, the supplier has minimal committment
Supplier assumes control of the execution (with SLA commitments)
Committed scope and term
Pricing tied to SLAs and volumes
Supplier manage delivery model
Employees, assets and contracts may be transitioned to supplier
Knowledge will be documented and transferrable
Supplier assumes the risk of transition and operations
Supplier commits to providing resources (no service delivery commitments)
Pricing tied to hours worked and availability
Customer manages the delivery model
No change to customer operating model
Knowledge invested in the individual
All delivery risks remain with client
We manage and assume responsibility for providing business processes outsourcing services for telco & media in the following areas:
Business Support Systems (CRM, Billing, Service activation) | Interactive TV | Omni-channel solutions | Digital transformation | Internet-of-things (IoT) | Quality Assurance and Testing;
Our services are focused on process excellence with ongoing improvements and are managed end-to-end. We constantly align our programs with both short-term needs and long-term strategic goals.
Our phased approach starts with initiation to stabilisation of service delivery culminating in ONGOING SUPPORT FOR CONTINUOUS IMPROVEMENT. Our method can enable a seamless setup and transition of service functions with minimal disruption to the customer’s business-as-usual routine.
We use our deep technology expertise in our services to the benefit of our customers…
Innowave delivers the right solution at the right time, based on business inputs and strategy definition.
We offer a variety of commercial models for managed services, allowing each contract to match the needs of every client, aligning with their strategic goals, levels of maturity and process transformation history.
The result is a lower cost of delivery for a specific level of service.