Drive smarter incident management with AI-powered agenticops and instant insights

Deliver Seamless Reporting and Faster Fixes with Context-Driven Intelligence

Our AgenticOPS integrates intelligent context capture into every stage of the support lifecycle, enabling users to report issues seamlessly while providing teams with complete diagnostic information. This approach eliminates ticket friction, accelerates troubleshooting, and ensures faster, more reliable resolutions across complex digital environments.

By embedding automated log collection, screenshots, and metadata into a single workflow, AgenticOPS empowers support and development teams to act immediately with full context while delivering a frictionless reporting experience for end-users.

Use Case | Telco

Focused on delivering seamless digital experiences, the telecom provider operates mobile apps used daily by millions of customers for account management, billing, and support.

The challenge:

App users encountering login failures, UI glitches, or billing display errors often had no efficient way to report issues with context. Manual ticket creation delayed resolution and lacked actionable details for developers. The goal was to streamline bug reporting, capture real diagnostic data, and accelerate issue triage to maintain a smooth customer experience.

Our approach:

In-App “Report Issue” Feature
Enabled users to submit problems directly from the app interface in real time.
Automated Context Capture
Collected screenshots, session logs, and device information to enrich tickets automatically.
Seamless ITSM Integration
Pushed reports into Jira and ServiceNow for immediate triage and prioritization by support teams.

The results:

Faster Bug Resolution
 
Context-rich reports shortened investigation times and accelerated fixes.
Higher App Reliability

Quick feedback loops helped identify and resolve recurring issues, improving stability.

Enhanced Customer Satisfaction
Simplified reporting empowered users and ensured a smoother self-care experience.

Use Case | Telco

Managing an extensive network of cell towers, the telecom operator relies on field engineers equipped with real-time dashboards to maintain service quality and ensure rapid incident response.

The challenge:

When API errors disrupted tower health and network dashboards, engineers had to escalate issues verbally, delaying fixes and lacking detailed diagnostic data. This manual process slowed backend teams and increased resolution times. The goal was to enable instant, context-rich reporting to speed up troubleshooting and minimize service disruption.

Our approach:

Instant Error Reporting
Integrated one-click reporting within field dashboards to capture issues as they occur.
Automated Log & Screenshot Capture
 
Enriched each report with system logs and visual context for backend teams.
Direct Ticket Routing
Sent reports straight into incident management systems, bypassing manual escalation chains.

The results:

Accelerated Fix Times
 
Immediate, data-rich tickets allowed backend teams to resolve API issues faster.
Reduced Service Impact

Quicker escalation minimized downtime and improved network reliability.

Streamlined Communication
Eliminated verbal handovers, improving collaboration between field and backend teams.

Use Case | FSI

Operating complex risk, compliance, and operations platforms, the financial services organization required reliable internal tooling to support mission-critical back-office workflows.

The challenge:

When automation failures or UI bugs occurred, users had to manually describe issues, often lacking the technical details IT teams needed to diagnose problems. This created long resolution cycles and frequent back-and-forth communication. The goal was to streamline feedback, capture actionable diagnostics automatically, and accelerate fixes without disrupting daily operations.

Our approach:

OneClick Assist Integration
Enabled users to report issues directly within back-office tools with a single click.
Automatic Context Capture
Attached system logs, session data, and error traces to every ticket, removing guesswork.
Structured Ticketing
Delivered standardized, detailed reports to ITSM systems for faster triage and resolution.

The results:

Shorter Resolution Times
 
Comprehensive diagnostic data allowed IT teams to act without user walkthroughs.
Increased Tool Reliability

Faster fixes improved the stability of risk and compliance workflows.

Reduced Operational Friction
Streamlined reporting minimized disruption for internal teams handling critical processes.

Use Case | Energy

Overseeing multiple solar farms, the company relies on a centralized monitoring portal to track inverter performance and ensure accurate energy reporting across all sites.

The challenge:

When operators spotted incorrect inverter data or chart rendering issues, reporting problems was manual and often lacked technical context. This delayed diagnostics and sometimes required lengthy back-and-forth with support teams. The goal was to simplify bug capture, attach relevant data automatically, and speed up fixes to maintain reporting accuracy and operational efficiency.

Our approach:

In-Portal “Report” Button
Allowed operators to flag issues instantly from the solar monitoring interface.
Automated Context Collection
OneClick Assist captured logs, screenshots, and tagged reports with site IDs for precise tracking.
Direct Jira Integration
Tickets were auto-created in Jira with all necessary details for immediate triage by development teams.

The results:

Quicker Issue Resolution
 
Context-rich reports eliminated manual data gathering, reducing time to fix.
Improved Data Accuracy

Fast identification and correction of portal issues ensured reliable performance reporting.

Streamlined Support Workflow
Automated ticket creation reduced operational overhead and enhanced collaboration between operators and IT teams.

Benefits

Context-Rich Tickets

Automatically capture logs, screenshots, and metadata to give support teams everything they need for instant triage.

Faster Resolutions

Equip developers and support teams with complete context upfront, cutting debug time and accelerating fixes.

Frictionless Reporting

Let users raise issues instantly within the app, eliminating barriers and improving the reporting experience.

Seamless Workflow Integration

Connect effortlessly with ServiceNow, Jira, Freshdesk, and more for streamlined ticket management.

Challenges

Vague, Low-Context Tickets

Vague, Low-Context Tickets

Incomplete reports without screenshots, logs, or key details slow down diagnosis and create blind spots for support teams.

High Support Friction

High Support Friction

Endless back-and-forth for missing information wastes time, increases workloads, and frustrates both users and teams.

Slow, Costly Debug Cycles

Slow, Costly Debug Cycles

Lack of immediate context delays issue reproduction, extending resolution times and impacting service quality.

Poor Ticketing Experience

Poor Ticketing Experience

Clunky portals and complex forms discourage users from reporting issues, leaving critical problems hidden until they escalate.

Other Services

AI ThinkPanel
Our OPS Agent brings natural language intelligence to your business workflows, giving teams the capability to create and have instant access to insights and reports without relying on SQL queries or technical support. This enables leaders and decision-makers to act faster, resolve issues proactively, and remove reporting bottlenecks that slow business performance.

Know More

Predictive Maintenance leverages advanced analytics and AI to unify monitoring across assets, applications, and infrastructure layers. By correlating telemetry, logs, and alerts in real time, we enable proactive detection of hardware failures and software anomalies before they disrupt critical services.


Know More

Our latest insights

Ride the Wave or Watch It Break
Insights

Ride the Wave or Watch It Break – Surfing Through Disruptive Tech

Close your eyes and feel the spray of saltwater… Dawn breaks across the horizon, electric with promise...
Insights

The Tech Revolution in Sports Events

Sporting events have a unique ability to bring people together, transcend cultural boundaries, and celebrate a shared passion for sports...
Media

InnoWave invests 1 million euros in generative artificial intelligence strategy

InnoWave invests 1 million euros in generative artificial intelligence strategy Through its new…
Media

InnoWave expects to reach €26 million in revenue, boosted by the US market

InnoWave expects to reach €26 million in revenue, boosted by the US market With a management team…
Insights

The AI-First Marketing Playbook: Trends Tech Companies Need to Know for 2025

In 2025, the convergence of marketing and artificial intelligence (AI) will reshape how technology…
See All Insights
Contacts

Sponsored

Linkedin Instagram

PT: +351 213 174 421
UK: +44 203 771 7300
US: +1 571-314-0931
BE: +32 2 203 87 41
IN: +91 88843 34234

Privacy Policy

Contact Us

© 2025 InnoWave. All rights reserved

Privacy Policy

Contacts

PT: +351 213 174 421
UK: +44 203 771 7300
US: +1 571-314-0931
BE: +32 2 203 87 41
IN: +91 88843 34234

Contact Us

Sponsored

© 2025 InnoWave. All rights reserved

Digital Experiences

Data Inteligence

Cloud Services

Digital Application Development

Outsystems

Salesforce

Digital QA

Cybersecurity

Digital Infra&App Management