OneClick

All the Context. None of the Friction

OneClick captures and shares real-time diagnostic context across teams, turning every issue into an opportunity for faster, smarter resolution.

OneClick is an AI-powered context automation solution that seamlessly captures, organizes, and shares diagnostic information across teams. With a single click, it gathers logs, screenshots, and metadata into a unified workflow, giving every team immediate, actionable context to resolve issues faster and more accurately.

By embedding intelligent context capture across any workflow or platform, OneClick removes friction between users and technical teams, streamlines communication, and reduces time-to-resolution while ensuring secure, compliant, and fully traceable visibility across the entire digital ecosystem.

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Benefits

Instant, context-rich insights

Automatically capture centralize logs, screenshots, and metadata so teams spend less time gathering information and more time solving problems.

Faster, smarter resolutions

Deliver full diagnostic context upfront, enabling faster analysis, fewer handoffs, and accelerated issue resolution across any team or process.

Effortless reporting experience

Allow users to flag issues or share context directly within their workflow – no forms, no delays, just a seamless reporting experience that drives adoption and accuracy.

Connected and scalable workflows

Integrate smoothly with existing tools and system  –  ServiceNow, Jira, Freshdesk, among others – to create a unified, intelligent ecosystem that scales with your business.

Challenges

Lack of actionable context

Lack of actionable context

Teams often receive vague or imcomplete information, making it difficult to understand issues quickly and slowing down decision-making across the organization.

High friction in information gathering

High friction in information gathering

Relying on manual follow-ups to fill knowledge gaps wastes time, increases workload, and disrupts the flow of work for both users and teams.

Inefficient resolution cycles

Inefficient resolution cycles

Without immediate, consolidated context, reproducing issues or understanding root causes becomes slow and costly, impacting overall performance and service quality.

Low engagment in reporting processes

Low engagment in reporting processes

Complex, unintuitive reporting flows discourage users from sharing problems or insights, leaving critical issues undetected until they escalate.

Use Case | Telco

Focused on delivering seamless digital experiences, the telecom provider operates mobile apps used daily by millions of customers for account management, billing, and support.

The challenge:

App users encountering login failures, UI glitches, or billing display errors often had no efficient way to report issues with context. Manual ticket creation delayed resolution and lacked actionable details for developers. The goal was to streamline bug reporting, capture real diagnostic data, and accelerate issue triage to maintain a smooth customer experience.

Our approach:

In-App “Report Issue” Feature
Enabled users to submit problems directly from the app interface in real time.
Automated Context Capture
Collected screenshots, session logs, and device information to enrich tickets automatically.
Seamless ITSM Integration
Pushed reports into Jira and ServiceNow for immediate triage and prioritization by support teams.

The results:

Faster Bug Resolution
 
Context-rich reports shortened investigation times and accelerated fixes.
Higher App Reliability

Quick feedback loops helped identify and resolve recurring issues, improving stability.

Enhanced Customer Satisfaction
Simplified reporting empowered users and ensured a smoother self-care experience.

Use Case | Telco

Managing an extensive network of cell towers, the telecom operator relies on field engineers equipped with real-time dashboards to maintain service quality and ensure rapid incident response.

The challenge:

When API errors disrupted tower health and network dashboards, engineers had to escalate issues verbally, delaying fixes and lacking detailed diagnostic data. This manual process slowed backend teams and increased resolution times. The goal was to enable instant, context-rich reporting to speed up troubleshooting and minimize service disruption.

Our approach:

Instant Error Reporting
Integrated one-click reporting within field dashboards to capture issues as they occur.
Automated Log & Screenshot Capture
 
Enriched each report with system logs and visual context for backend teams.
Direct Ticket Routing
Sent reports straight into incident management systems, bypassing manual escalation chains.

The results:

Accelerated Fix Times
 
Immediate, data-rich tickets allowed backend teams to resolve API issues faster.
Reduced Service Impact

Quicker escalation minimized downtime and improved network reliability.

Streamlined Communication
Eliminated verbal handovers, improving collaboration between field and backend teams.

Use Case | FSI

Operating complex risk, compliance, and operations platforms, the financial services organization required reliable internal tooling to support mission-critical back-office workflows.

The challenge:

When automation failures or UI bugs occurred, users had to manually describe issues, often lacking the technical details IT teams needed to diagnose problems. This created long resolution cycles and frequent back-and-forth communication. The goal was to streamline feedback, capture actionable diagnostics automatically, and accelerate fixes without disrupting daily operations.

Our approach:

OneClick Assist Integration
Enabled users to report issues directly within back-office tools with a single click.
Automatic Context Capture
Attached system logs, session data, and error traces to every ticket, removing guesswork.
Structured Ticketing
Delivered standardized, detailed reports to ITSM systems for faster triage and resolution.

The results:

Shorter Resolution Times
 
Comprehensive diagnostic data allowed IT teams to act without user walkthroughs.
Increased Tool Reliability

Faster fixes improved the stability of risk and compliance workflows.

Reduced Operational Friction
Streamlined reporting minimized disruption for internal teams handling critical processes.

Use Case | Energy

Overseeing multiple solar farms, the company relies on a centralized monitoring portal to track inverter performance and ensure accurate energy reporting across all sites.

The challenge:

When operators spotted incorrect inverter data or chart rendering issues, reporting problems was manual and often lacked technical context. This delayed diagnostics and sometimes required lengthy back-and-forth with support teams. The goal was to simplify bug capture, attach relevant data automatically, and speed up fixes to maintain reporting accuracy and operational efficiency.

Our approach:

In-Portal “Report” Button
Allowed operators to flag issues instantly from the solar monitoring interface.
Automated Context Collection
OneClick Assist captured logs, screenshots, and tagged reports with site IDs for precise tracking.
Direct Jira Integration
Tickets were auto-created in Jira with all necessary details for immediate triage by development teams.

The results:

Quicker Issue Resolution
 
Context-rich reports eliminated manual data gathering, reducing time to fix.
Improved Data Accuracy

Fast identification and correction of portal issues ensured reliable performance reporting.

Streamlined Support Workflow
Automated ticket creation reduced operational overhead and enhanced collaboration between operators and IT teams.

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© 2025 InnoWave. All rights reserved

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Contacts

PT: +351 213 174 421
UK: +44 203 771 7300
US: +1 571-314-0931
BE: +32 2 203 87 41
IN: +91 88843 34234

Contact Us

Sponsored

© 2025 InnoWave. All rights reserved

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