Offering Unparalleled Agility, Efficiency, And Customer-Centric Solutions In Following Verticals

Offering Unparalleled Agility, Efficiency, And Customer-Centric Solutions In Following Verticals

At InnoWave, we don’t just implement solutions; we accelerate transformation, ensuring your business is future ready. With proven methodologies and a team of experts deeply versed in Salesforce capabilities, we empower our clients worldwide to achieve operational excellence and exceed customer expectations.

Telecommunications

Media & Entertainment

Energy & Utilities

Insurance

Health

Government Industries

Why InnoWave + Communications Cloud?

Why InnoWave + Salesforce Communications Cloud?

The Need for Speed in Telecommunications

Telecom providers face mounting pressure to innovate rapidly while maintaining service excellence. Legacy systems, siloed processes, and rising customer expectations demand a modern, scalable solution. Communications Cloud is designed to address these challenges, and InnoWave ensures its implementation delivers results—fast.

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Visitor Motive: Finding Common Objectives in Communications Cloud

Visitor Motive: Finding Common Objectives in Communications Cloud

Accelerate Product Launches

Utilize a unified Enterprise Product Catalog (EPC) to design, test, and launch products swiftly, ensuring you meet market demands promptly.

Enhance Customer Engagement

Deliver personalized, omnichannel experiences across sales and service channels, fostering stronger customer relationships and reducing churn.

Optimize Operations

Automate and streamline the quote-to-order process with industry-specific Configure-Price-Quote (CPQ) tools, reducing errors and improving efficiency.

Robust Order Management

Manage the entire order lifecycle, including orchestration, tracking, and fulfillment of complex telecom services.

Scalable and Performance-Optimized Architecture

Overcome common performance limitations (e.g., governor limits) by leveraging best practices and modular components.

Solution Offerings - Key Features

Unlock the potential of Salesforce Communications Cloud that enhances your existing systems and processes, putting the power of customization in your hands.

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OmniStudio

Design engaging customer interactions without code, utilizing pre-configured elements and seamless data integration to build guided flows for common service provider
processes.

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Business Rules Engine (BRE)

Automate decision logic throughout the customer lifecycle,ensuring accurate and efficient interactions by defining decision matrices for next best actions, offers, and product compatibility.

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Automate Order Management

Decompose and orchestrate customer orders, manage in- flight order revisions dynamically, and provide real-time order visibility to ensure timely service delivery.

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Customer Lifecycle Management

Enhanced visibility into customer assets and processes, enabling better decision-making.

Solution Offerings - Key Features

Unlock the potential of Communications Cloud that enhances your existing systems and processes, putting the power of customization in your hands.

OmniStudio

Design engaging customer interactions without code, utilizing pre-configured elements and seamless data integration to build guided flows for common service provider processes.

Business Rules Engine (BRE)

Automate decision logic throughout the customer lifecycle, ensuring accurate and efficient interactions by defining decision matrices for next best actions, offers, and product compatibility.

Automate Order Management

Decompose and orchestrate customer orders, manage in-
flight order revisions dynamically, and provide real-time order visibility to ensure timely service delivery.

Customer Lifecycle Management

Enhanced visibility into customer assets and processes, enabling better decision-making.

Defining Industry Leadership

Discover how InnoWave helped a European Telecom Leader achieve 20% faster launch time for new offers and so much more.

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Our Certifications

At InnoWave, we turn vision into reality. Our team doesn’t just deliver solutions; we craft success stories. By blending technical expertise with a deep understanding of the telecommunications industry, we ensure that Communications Cloud works harder, faster, and smarter for your business.

 

We are a Salesforce Crest Partner for more than 5 years, specialised in multiple Industries with a Master endorsement in Communications Cloud. We have a strong background and experience in Telco, Insurance, Retail, Asset Management and more.
 

We are a Salesforce Crest Partner for more than 5 years, specialised in multiple Industries with a Master endorsement in Communications Cloud. We have a strong background and experience in Telco, Insurance, Retail, Asset Management and more

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Drop us a line

Get in touch with one of our offices so we can make a start on changing your life through innovation.

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