We provide solutions that directly address our customer’s day-to-day challenges. We are the partner you can trust to keep up with technological evolution following an Agile approach.
We are Salesforce Communications Cloud specialists, with strong Telco experience.
With our expertise, we can support you building, maintaining and improving your Salesforce Communications Cloud, and allow you to take the most out of Salesforce.
Our offer
We are a Salesforce Crest Partner, specialised in Industries – Communications Cloud. We have a strong background and experience in Telco. Our knowledge of Telco business, along with our specialised team, can help you and your business take Salesforce to the next level.
Expertise in all areas of Salesforce Industries – Communications Cloud, focused on Telco.
Enterprise Product Catalogue
MACD scenarios during the order capture process for digital channels for full omnichannel capabilities.
CPQ integration with external systems for order creation and updates, data retrieval and transformation.
Industries CPQ
Master product catalogue with technical and commercial offers and decomposition rules.
Pricing plans, business rules and 3rd party catalogue federation.
Order Management
Assessment and fulfilment plans to orchestrate telco’s back-end systems for seamless order fulfilment in MACD scenarios.
OmniStudio
Digital processes for automation of customer servicing and self-service.
Customisation of UI/UX to align with digital channel branding.
Data Raptors and Integration Procedure for process integration with CPQ, CRM and other back end systems.
High-Value Sales
B2B sales engagement and sales cadence for telco sales teams.
Key differentiators
CMMI3 and ISO27001 certifications granting excellence on software development and privacy and security compliance for our solutions.
Proven experience delivering significant value through Custom SW Development, Low Code and DevOps methodologies for several domains in the IT industry, with integration with core systems.
Experience in complex Communications Cloud implementations for big Telco, with a team of certified Salesforce Admins/Developers.
Multi-geography global delivery model, combining offshore scalability with the nearshore flexibility, together with local on-site staff offers a full range of staffing possibilities and solutions.
Our certifications
Benefits
Empower your organization to use Salesforce to its full potential.
Our solutions will allow to increase your teams’ efficiency, using best-practices and an Agile approach.
Deep experience and knowledge of Telco business, its processes and key factors for a successful solution.
Benefits
Empower your organization to use Salesforce to its full potential.
Our solutions will allow to increase your teams’ efficiency, using best-practices and an Agile approach.
Deep experience and knowledge of Telco business, its processes and key factors for a successful solution.
Do you feel you are extracting all the potential from the service you are paying for?
Do you have a framework to encourage your service provider to boost productivity and efficiency?
Is your service provider efficient and continuously improving through innovation?
Are you able to predict the short and long term capacity needs for your business?
Context | Challenge
Managed Services vs Staff Augmentation
Under a managed services model, the supplier is committed to delivering a predefined set of objectives at a fixed price. With the staff augmentation model, the supplier has minimal accountability.
Managed Services Commitment to delivery and output
Supplier assumes control of the execution (with output driven commitments)
Committed scope and term
Cost tied to scope and quality of service – Fixed Cost.
Supplier managed delivery model
Supplier ensures knowledge will be documented and can be transferred at any time to the client
Supplier takes on the risk of transition and service scope (operations, delivery)
Staff Augmentation Commitment to provide an input
Supplier commits to provide resources (no service delivery commitments)
Limited accountability
Cost tied to hours worked – Cost can have fluctuations.
Customer manages the delivery model
Knowledge invested in the individual
All delivery risks remain with customer
What can we offer?
We partner with our clients by understanding the customer needs, solving problems and creating new growth possibilities.
Our extensive experience in providing managed services using our Centers of Excellence and our offer enables you to reimagine your future.
With a single point of contact we take away the complexity and optimize your processes bringing tranquillity to your service.
We have a flexible service model that allows you to determine what level of service you require.
Our offer
We offer a variety of models for managed services, allowing each contract to match the needs of every customer in line with their strategic goals, levels of maturity and process transformation history.
Pillars | Building on Top of Strong Foundations
Governance
Organization
Service Improvement
Differentiators
Innovation Focus
Strong innovative culture fostering competitive advantage
People empowerment stimulates freedom and creativity
Advanced Technical & Business competences
Continuous development of technical & business competencies.
Multidisciplinary team with skills comprising HW, UX/UI, App Development, Analytics & Functional Capabilities.
Strong Industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Health, Manufacturing & Connected Products industries.
Best in Class Partners
Microsoft Partner of the Year 2019.
Thingworx reference partner for global IoT platform solution.
Flexibility and Agility
Flexibility on project model – Onsite, Nearshore, Offsite, Hybrid.
The most appropriate solution with short-release cycles and cost-saving focus.
Quality On Delivery
Best practices adoption – CMMI3, ISO 9001, 4559 and 27001.
Driven by Agile, Cyber Security, DevOps, QA, Customer Centric.
Benefits
Focus on Core Business
Customers focus on their business rather than on technology bringing efficiency.
Takes on delivery risk – productivity incentive.
Predictable Costs
Delivery services for committed value. This helps to keep IT budget planned and better managed.
Eliminate the cost of hiring and training new resources.
Fast Reaction to business needs
Organizations can flexibly scale up their business alongside with their IT set up.
Capacity to ramp-up and ramp-down resources to address the service demands.
Benefit from the latest Technology
InnoWave provide experts to manage new technology and products. Organizations don´t have to hunt these niche skills.
InnoWave use latest tools and automation techniques for IT Management.
More control on service level
Single point of contact dedicated to the service and responsible to communicate with vendors and solve any issue on your behalf.
We partner with our clients by understanding the customer needs, solving problems and creating new growth possibilities.
Our experience in providing managed services using our Centres of Excellence and our offer enables you to reimagine your future.
With a single point of contact we take away the complexity and optimize your processes bringing tranquillity to your service.
We have a flexible service model that allows you to determine what level of service you require.
Our offer
We offer a variety of models for managed services, allowing each contract to match the needs of every customer in line with their strategic goals, levels of maturity and process transformation history.
Differentiators
Innovation Focus
Strong innovative culture fostering competitive advantage
People empowerment stimulates freedom and creativity
Advanced Technical & Business competences
Continuous development of technical & business competencies.
Multidisciplinary team with skills comprising HW, UX/UI, App Development, Analytics & Functional Capabilities.
Strong Industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Health, Manufacturing & Connected Products industries.
Best in Class Partners
Microsoft Partner of the Year 2019.
Thingworx reference partner for global IoT platform solution.
Flexibility and Agility
Flexibility on project model – Onsite, Nearshore, Offsite, Hybrid.
The most appropriate solution with short-release cycles and cost-saving focus.
Quality On Delivery
Best practices adoption – CMMI3, ISO 9001, 4559 and 27001.
Driven by Agile, Cyber Security, DevOps, QA, Customer Centric.
Benefits
Focus on Core Business
Customers focus on their business rather than on technology bringing efficiency.
Takes on delivery risk – productivity incentive.
Predictable Costs
Delivery services for committed value. This helps to keep IT budget planned and better managed.
Eliminate the cost of hiring and training new resources.
Fast reaction to Business needs
Organizations can flexibly scale up their business alongside with their IT set up.
Capacity to ramp-up and ramp-down resources to address the service demands.
Benefit from the latest technology
We provide experts to manage new technology and products. Organizations don’t have to hunt these niche skills.
We use latest tools and automation techniques for IT Management.
More control on Service Level
Single point of contact dedicated to the service and responsible to communicate with vendors and solve any issue on your behalf.
One of the things that we want in our QA professionals, are the loved for attention and details.
Another thing that we encourage our QA professionals, are the ability to work under pressure.
We create space to have, QA professionals with critically thinking and creativity.
We encourage our people to look ways to improve the quality assurance process.
What can we offer in QA?
From a traditional QA approach
Where SDLC models with hermetic phases are outdated.
All hands off SDLC (waterfall, v-model) mainly, perform a strict top-down approach, where flows are largely in one direction, and testing follows the same pace.
To a more agility QA approach
Business wants speed with quality
The goal was project milestones with the agreed scope. However, project delays and quality are the rule and not the exception.
Speed (Agility)
Most of executives face increased pressure to release more quickly, facing business demands.
Quality
Almost all business leaders say that the future of their business depends on the quality of their software.
Intelligence
Almost all test automation solutions use AI or will use, in the near future.
To achieve a QA Continuous Testing (QACT)
There is a need to adopt a QA model that provide a Continuous Testing (CT), in which applications are tested continuously throughout the entire software development life cycle (SDLC).
The goal of QACT is to evaluate software quality across the SDLC, providing critical feedback earlier and enabling higher-quality and faster deliveries.
QACT is crucial for Testing in the Digital Age in order to have a Digital QA.
QA Offer
In the digital age with light-speed releases, QA must be aligned closely with Client SDLC. QA is built on the foundation of our bold thought-leadership, Skills, Certifications and Proven Practices.
QA Assessment
Strategic Consultant to identify current needs, pain-points and the maturity level of “as-is”.
We use our STAR Methodology with proven results to achieve your “to-be” goals.
TaaS (Test as a Service)
Upgrade the quality of your software with a certified QA team.
PeM (Performance Management)
PeM is the practice of monitoring applications performance & management.
PeM detects and diagnoses complex application performance problems to maintain an expected level of service.
Certified Training
We are an accredited training provider allowing you to be a Certified Professional.
Certified Training
We are an accredited training provider allowing you to be a Certified Professional.
Key Differentiators
True Partnership
Transparency and open communication, creating a trust-based relationship.
Continuous improvement mindset, applying a constant evaluation and enhancement approach to the team’s practices, processes, and services.
Agility and openness to change.
Flexible and global delivery model
Combining Offshore scalability, extended coverage of working hours and cost optimization with the nearshore flexibility (pool of technical experts available onsite with short notice) together with local on-site staff offers a full range of staffing possibilities and solutions.
Key people with strong experience to be located on-site to strengthen the communication and coordination capabilities.
Employees first culture
Mature Talent Management framework, ensuring all team members have regular meetings with supervisors, yearly goals, training and career path, all contributing to a growth mindset culture;
“Best in class” employee satisfaction (Internal ESS rate, Glassdoor: 98%, 2022 Winner of “Best Companies to work for” – Category Big Companies);
Low churn rate as foundation of stability and efficient operations.
Complementary service offer
Cybersecurity Operations team (SecOps)to monitor application security (NOC) and to operate, monitor and configure the Web Application Firewall.
Are your operations too reliant on manual processes which could be automated?
Do your operational initiatives have a long time-to-market?
Do your automated services require too many man-hours of manual supervision?
Do your automated services run without orchestration or monitoring?
Are you asking the right questions with your data? Can you understand why something happened, reaching the root cause of observations?
Are you struggling to create actionable insights, which could optimize your business, from raw information?
Automation
Why it matters
Successful companies are:
Making automation a strategic priority;
Introducing automation in their businesses and making it intelligent;
Developing operational models that enable scaling and optimization of processes
What Automation brings to the table
A new operational model that enables scaling
A shift from running uncoordinated efforts within siloes to end-to-end operations
McKinsey*: 45 percent of employee activities can be automated by adopting current technologies
Adoption of AIOps methods and technologies to orchestrate and optimize processes with AI components such as NLP, lifting the above metric by 13 percent*.
*McKinsey Quarterly, Four fundamentals of workplace automation, 1 November 1 2015. McKinsey Survey, The Imperatives for automation success, 25 August 2020.
AUTOMATION HOW-TO
Most common approaches:
Robotic Process Automation
Business Process Management
Competitive Advantage by leveraging Intelligent Automation:
Machine-learning algorithms and automated process-mining and discovery tools.
Image-recognition technologies, such as OCR
Conversation-automation technologies such as voice assistants and chatbots.
What can we offer
We partner with our clients by understanding the customer needs, delineating a strategy for existing business optimization and providing the services and technological know-how to implement it.
We offer services to help companies leverage modern technology to optimise their operations, focusing on:
Advanced Analytics
Intelligent Process Automation
These services exploit InnoWave comprehensive approach to software development and operation, competences and innovation culture.
Our offer
Strategy for guidance on how to optimize your business through automation.
Comprehensive services for designing, developing and operating Intelligent Processes.
Offer anchored in the key vectors:
Advanced Analytics:
Data Science approach combining Statistics, Data Visualization and Agility
Intelligent Process Automation:
Infuse automated tasks with AI-based functionalities leveraging existing accelerators:
Chatbots
Data Crawler
Smart OCR
Advanced Analytics
Data Science Services to implement Advanced Analytics on your processes, extracting actionable insights from your data. By knowing your processes you can not only optimise them and increase the service quality, but also improve the user experience.
Chatbots
Conversation-automation accelerator framework to ease the friction in communications with humans. Capable of triggering and orchestrating automated processes. Improves user experience and enables efficient issue resolution.
Intelligent Process Automation / SMART OCR
End-to-end prototype solution to process documents and extract structured information and metadata, built on top of cloud-powered AI OCR. Enables the automation of manual processes.
Data Crawler
Solution to ingest textual data such as news pieces and process them with Natural Language Understanding extracting structured information. Increase the knowledge about your customers and suppliers.
Key Differentiators
Innovation mindset
Cross-disciplinary expertise across development areas
Existing accelerators integrating AI services
Certified Professionals in major clouds
Value oriented
Technical Competencies
Data Enginering
Interacting with databases, datalakes, data warehouses;
Data Import and Processing Pipelines and functions.
Data Science
Data Science lifecycle from whiteboard to production, including data labelling and model training.
Advanced Analytics
Data exploration, correlation, hypothesis testing to investigate root causes and deliver actionable insights.
Agile data visualization and story telling.
Cloud Cognitive Services
Integration and orchestration of state-of-the-art cloud AI models as a service;
Fully managed services, typically billable on a per-usage basis.
DevOps
Containerisation, deployment and monitoring of software deliverables;
Data Crawling of Supplier News for a Spanish Startup
Challenge
Autonomously extract information about suppliers from news sources in a platform for supplier risk management.
Solution
Engine to fetch news daily for thousands of companies (suppliers)
Processing pipeline using multi-language NLP tools, internal algorithms and trained neural networks to:
Identify important feeds to companies
Tag and categorize feeds
Detect sentiment level
Benefits
Automatic tool to provide structured information to risk scoring systems;
Provision of news clippings about suppliers to analysts in a Backoffice portal.
ChatBot for Backoffice processes in Portuguese Major Telco
Challenge
Create and deploy a chatbot to accelerate and optimize processes in Telco Backoffice.
Solution
Web-based Virtual Assistant for Call-Center operators;
Installation of the InnTeract platform in client Azure Cloud tenant;
Developed on top of Azure Cognitive Services: LUIS and Bots QnA;
Customizations and integrations with customer systems:
Integration/Middleware layer, such as TIBCO;
Connection to RPA system, such as UiPath.
CRM system for response-time-to-customers optimization;
Easy triggering of automated backend processes through the chatbot;
Automatic triggering of Frontend actions based on the conversation between bot and call-center agent, thus reducing human action;
Backoffice web portal with real-time access to all conversations.
Benefits
Faster, more efficient internal processes;
Better costumer satisfaction.
ChatBot channel for Portuguese Major Energy Company employees Frequently Asked Questions
Challenge
Create and deploy a chatbot to optimize internal communications.
Solution
Support of multiple conversation workflows;
Construction and access to the bot Knowledge Base;
Front-End Application and customization for omnichannel integration using client UI/UX of internal portals;
Developed on top of Azure Cognitive Services: LUIS and Bots QnA;
Quality-of-Conversation module mapped to all conversations (in backlog).
Benefits
Faster, more efficient internal processes;
Better costumer satisfaction.
Advanced Analytics for leading Portuguese payment platform loyalty program
Challenge
The payment platform has a gamification module which manages a huge volume of user interaction data. There was no operational control over volumes of usage of the platform, nor any analysis of events or root causes.
Solution
Creating of a data analytics platform synchronised with production data. Integrated analytics work, with focus in building appropriate data models and developing and deploying visualization dashboards to uncover insights.
Benefits
The client acquired an analytics visual dashboard to monitor its key data, including user interaction.
The client acquired the capability of investigating issues, uncovering root causes and thus creating actionable insights.
InnoWave has been a GoSupply partner in implementing an intelligent data crawler solution leveraged on Artificial Intelligence , that extracts insights from public news feeds about suppliers in our platform.
InnoWave’s capability of developing and training this AI system from scratch into production has been of great value to our platform.Jaime Velasco Praga / GOSUPPLY
What's in it for you?
Take control of your application. Be proactive and not reactive.
Reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
Being a specialized System Integrator for IoT Platforms, we partner with our clients providing end-to-end solutions, covering the full stack of IoT platform integration, from the concept & MVP, through platform & architecture definition, to the complete solution development, production deployment & operation management.
Concept / PoC / MVP
Architecture
Platform / Solution
Production
Connected Products / Assets
Manufacturing
Telecom
Sensorization
Advanced Analytics
Virtual Mixed Reality
AI / ML
Cybersecurity
Computer Vision
Platform Enablement and Platform Development
“Everything is best for something and worst for something else.” – Bill Buxton
To match the needs of every customer, we offer two approaches to implement your solution… Platform Enablement and Platform Development.
From the first day, you can rely on us as a partner to assess your challenge, helping you choose the best solution for your strategic goals.
Benefits
Reduce Your Effort
Use previous development accelerators and domain knowledge.
Keep it Simple
Optimize business processes with smart management of assets, processes, and systems.
Sensory Appeal
Transform raw data into contextualized information, taking advantage of actionable insights to make effective decisions.
Increase Velocity
Agile development of MVP & product validation to learn and change fast.
Differentiators
Innovation Focus
Strong innovative culture fostering competitive advantage
People empowerment stimulates freedom and creativity
Advanced Technical & Business competences
Continuous development of technical & business competencies.
Multidisciplinary team with skills comprising HW, UX/UI, App Development, Analytics & Functional Capabilities.
Strong Industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Health, Manufacturing & Connected Products industries.
Best in Class Partners
Microsoft Partner of the Year 2019.
Thingworx reference partner for global IoT platform solution.
Flexibility and Agility
Flexibility on project model – Onsite, Nearshore, Offsite, Hybrid.
The most appropriate solution with short-release cycles and cost-saving focus.
Quality On Delivery
Best practices adoption – CMMI3, ISO 9001, 4559 and 27001.
Driven by Agile, Cyber Security, DevOps, QA, Customer Centric.
…your company’s IT infrastructure gets targeted by a consortium of hackers?
Cybersecurity as a Scope
We see Cybersecurity as a business enabler, not an obstacle, and this concept describes our philosophy and approach, where every action is a step forward towards business goals.
Dark Clarity by InnoWave is a Cyber Security company that was setup by a specialized team of experienced professionals that share a diversity of experiences and skills. From a defensive to an offensive perspective, our services are product agnostic, and focus on helping to make the right evaluations and investments for the protection of your business truly valuable assets. Based of proven methodologies, our approach to security establishes the trust needed to cover new aspects and realities.
Dark Clarity Services
Cyber Advisory SOC Security Assessment IT/IOT
Cyber Advisory
Scope – We have the right people and the experience to make a difference.
Cybersecurity risk analysis
Security procedures and processes
Incident response plans and procedures
Incident response exercises for technical and corporate (TTX)
Audits and Assessments
Threat Hunting
Architecture and networking reviews
Secure Development
SOC
Scope – Our service is based on risk
How are we different?
Our Service is custom designed and delivered specifically each client.
…where we deliver value & innovation to our customers.
What can we offer
Through guidance, our PMO offering will ensure you get return on your investments and add value to your stakeholders through projects, programmes and portfolios.
Our PMO offering provides administrative support for your project management team and standardises the project-related management processes.
With our PMO offering, we ensure the existence of a single and coherent repository, which allows projects monitoring.
Our offer
Setting a PMO is an effective method of communicating project management information and encouraging company-wide procedures and tools.
PMO ENABLEMENT
CREATION OF A PMO TAILORED TO THE NEEDS OF YOUR INSTITUTION
Discovery | Assessment | Recommendation | Implementation
PMO AS A SERVICE
LEAVE THE GOVERNANCE TO US
Plan | Dependencies | Risks | Quality | Issues | Changes | Documentation | Costs
PMO Enablement adds value
Quality
Increase your overall delivery quality, helping PMs do their jobs more effectively.
Standardization
Ensure continuous improvement and optimisation.
Agility
Support multiple approaches and methodologies.
Strategy
Tool for driving your organization’s high-level strategic vision through project implementation.
Knowledge & Transparency
Keep track of all dimensions at all times. Increase your knowledge base on industries/clients and use it to improve the way you manage your next project.
Methodology
A common mistake is to mix project with process, in methodological terms it is necessary to define the difference.
The PMO approach methodology is project-oriented and not process-oriented.
A network of interdependent activities – series of actions that come one after the other. Solves a defined problem and produces desired end results.
Repeated reliable on a regular basis.
A process is a routine, (not something new) – we can have a recipe on how to do it.
A network of interdependent activities, that solves a defined problem with desired end results.
Is something new – it is something we have never done in this way before).
We make sure your PMO is SMART
Defining SMART objectives will help the sponsor to measure success, and empower the all team.
Defining and measuring, objectives will help the sponsor to understand the value provided by a SMART PMO.
S
SPECIFIC
Specific make you goals specific and narrow for more Effective planning.
M
MEASURE
Define what evidence will prove you’re making progress and reevaluate when necessary.
A
ATTAINABLE
Make sure you can reasonably accomplish your goal within a certain timeframe.
R
RELEVANT
Your goal should align with your values anda long-term objectives.
T
TIME-BASED
Set a realistic ambitious end-dat for task prioritization and motivation.
Key differentiators
We practice what we preach - InnoWave runs an internal PMO, and our offer is put into practice in our company.
ISO 9001, ISO27001 & CMMI3 certifications granting excellence of our processes and privacy and security compliance.
InnoWave’s internal PMO tools and processes as an accelerator: Microsoft Stack, documentation templates and processes aligned with our best-in-class certifications.
We count with a team of experienced & certified Project Managers, Scrum Masters, Product Owners, Quality Managers. Knowledge and experiences are shared between our team, which can be used to leverage the value generated to our clients.
Benefits
Empower your organization to manage projects aligned with market best practices.
PMO powered risks and issues management, aligned with proper reporting, increase your projects’ efficiency, and reduce delays in your delivery.
Drive your PMs and organisation shared knowledge, guaranteeing training guidance, collaboration, and documentation.
We provide solutions that directly address our customer’s day-to-day challenges. We are the partner that allow you to keep up with technological evolution following an agile approach.
We create customized and flexible solutions allowing you to follow your strategy.
With our expertise, we built a technological stack with pre-built modules that accelerate the go-to-market.
How We Operate
“It is not the strongest of the species that survive, nor the most intelligent, but rather the one most adaptable to change.” – Charles Darwin
Our Approach
Stay in Control, stay abreast of all the recent technological advancements and reduce costs and headcount.
Through the agile approach, we build a technological stack with pre-built modules that accelerate your go-to-market strategy.
To reach the level of expertise needed to implement innovative solutions, our teams meticulously follow a set of skills, mindset, pipelines and best practices.
InnoWave follows Agile principles because we want to give our customers the opportunity to assess the direction of their software product throughout the development lifecycle.
The development process is broken down into sprints based on features sets. Our agile-based development process will allow you to regularly review and assess what we're building.
InnoWave is a company very concerned with its employees and their talent growth, which ensures a high confidence in delivery.
Another benefit of InnoWave is the depth of its technological knowledge and its commitment to innovation, in various domains and especially in AI.
InnoWave will be a very relevant partner of NOS, bringing innovative capabilities in our digital transformation projects.Henrique Zacarias / IT Director CIO Lisbon - Portugal
Benefits
Our solutions empower your organization
to be ready to the market challenges.
Optimize Costs
Cost optimizations, in our solutions we take into consideration the right technologies and tools, and the usage of efficient methodologies that optimized your investment.
Save Time
Better time-to-market, accelerateresponsiveness by improving service levels with smart processes.
Innowave Expertise
CMMI3 and ISO27001 certifications granting excellence on software development and privacy and security compliance for our solutions.
Proven experience delivering significant value through Custom SW Development, Low Code and DevOps methodologies for several domains in the IT industry, with integration with core systems.
Experience in Continuous Improvement through the usage of AI, Chatbots, Predictive Maintenance, Gamification and Automation.
Multi-geography global delivery model, combining Offshore scalability with the nearshore flexibility together with local on-site staff offers a full range of staffing possibilities and solutions.
What's in it for you?
Take control of your application. Be proactive and not reactive.
Reduce your cost and headcount with continuous improvement and get:
Innovation – New ways to continuously improve the service with new innovative tools, concepts and methods.
Flexibility on the project model and elastic supply of resources – Onsite, Nearshore, Offshore.
Predictability of upcoming issues, reduced number of critical issues, reduced downtimes.
Reusable Assets, benefit from our own assets (products, solutions, frameworks and accelerators) and decrease turn-around times while containing costs.
We design and transform the customer journeys that matter through a combination of capabilities and approaches.
We user the best practices on perceive and capture new market needs and trends.
We help you define winning strategies by focusing on:
Insights
Competitive advantages
Connect the strategy with an agile execution
Benefits
Feel recognized
For being the first mover and strengthening the customer relationships
Stay in control
Make your business more resilient and future prepared
Simplifies
Delight your customer journey
Reduces risk
Delight your customer journey
What can we offer?
Innovation Focus
Strong innovative culture fostering competitive advantage. People empowerment stimulates freedom and creativity.
Strong industry experience
Successful track record for vertical business and operational solutions in Telco, Utilities, Retail, Health & Finance industries.
Technology
Deep knowledge of Next-generation technologies.
Startup Ecosystem
Investor on startup product companies with unique business models.
How We Operate
Expertise
We are recognized by the solutions we deliver to enable better people-engagement Gamification has proved to be a powerful motivator allowing organizations and governments to promote desirable behaviours in their employees and citizens. IoT products have been enabling people's connections with the environment that surrounds them. From homes to offices or even supermarkets, our expertise allows you to improve the experience of your customers.
Model
We provide an exclusive channel for communicating with customers, stimulating a healthy competition around the company values and goals through gamification and IoT connected products.
Management tool for Small, Medium and Enterprise Businesses.
More Sales, Better Service, Greater Customer Insight
Implementation services designed based on years of experience, allow InnoWave to work around you whilst designing and developing the perfect solution.
InnoWave delivers customisation based on your business processes to drive engagement during every customer interaction.
Industry led knowledge giving you confidence in a solution fit for purpose.
What can we offer?
Implementations
As specialists in Salesforce implementations both large and small we will help you design and deliver a solution tailor made to your business requirements.
Managed Service and On Going Development
InnoWave can help with both fully outsourced Managed Service desks and SME on going development packages.
Benefits
Certified Experience
Over 70 Salesforce Certifications across global locations.
Time to Value
With extensive cloud and industry experience we reduce implementation time and cost.
Quality
Pre Defined project processes and documentation giving you peace of mind during the project.
What's in it for you?
We offer you agility to introduce new features and evolve your offer. Be able to Scale infrastructure based on demand. Use Multiple Infrastructure Silos with different expertise required.
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